thanx.comThanx | CRM and Digital Engagement Platform

Together, we will #EmergeStronger – Thanx COVID-19 resources and insights available here close Request a demo Customers How it works Features Insights Loyalty Campaigns Feedback Reporting Online Ordering Benefits Learn Emerge Stronger Restaurant Playbook Retail Playbook Food Fighters Podcast Academy Restaurant Marketing Resources Inspiration Blog Case Studies Guides Webinars Infographics Videos Company About us Press Events Careers Contact Refer a merchant For Consumers Get Thanx Support and FAQs Connect LinkedIn Twitter Facebook Instagram Thanx, Inc. 180 Redwood Street, Suite 200 San Francisco, California 94102. 1.888.233.1939 Menu Customers How it works Features Insights Loyalty Campaigns Feedback Reporting Online Ordering Benefits Learn Emerge Stronger Restaurant Playbook Retail Playbook Food Fighters Podcast Academy Restaurant Marketing Resources Inspiration Blog Case Studies Guides Webinars Infographics Videos Log In Request a demo Guest engagement that delights. Personal, modern omnichannel experiences for every customer. Request a demo YOU'RE IN GOOD COMPANY: Introducing the Emerge Stronger Playbooks! Accelerate your recovery and acquire market share by engaging your known customers. Now available for both restaurants and other retailers. Restaurant Edition Retail Edition Looking for some creative inspiration? Stand out from the crowd with differentiated marketing. Get inspired How Coronavirus 2019 is Impacting Restaurants A detailed report showing the significant impact of the coronavirus crisis within the restaurant industry, updated weekly. Read the report 14 actionable steps for restaurants during the coronavirus pandemic Coronavirus (COVID-19) is having a dramatic impact on restaurants, making it crucial to be proactive in keeping establishments safe and in limiting negative revenue impacts. Read the article Previous Next Personalize guest interactions to generate incremental revenue. Digital Guest Experiences Industry-leading web and mobile loyalty and ordering experiences delight customers and grow online revenue. Delight your customers Instagram-worthy branded digital ordering, along with mobile and web experiences excite customers and keep them fully engaged with your brand. Grow online revenue Online revenue is expected to grow 200% in the next 2 years. Capture a chunk of the change with an ordering experience that rivals third party delivery providers like UberEats and DoorDash. PINCHO turned their 1.6-star app into a 4.9-star app and transitioned their entire loyalty program in less than six weeks. Campaigns + Feedback AI-driven campaigns and feedback simplify personalized engagement and drive measurable ROI. Turn on autopilot Rich customer profiles, automated creation of audience segments, and one-click campaigns make 1:1 marketing easy. Respond to guests personally Contextual, real-time private channel feedback and response build trust with guests and drive repeat visits. In a recent campaign, Oath Pizza achieved a 55% open rate and saw 2.3x higher purchase propensity vs. the control group. Loyalty + CRM Full-featured loyalty and CRM that works with any POS and makes it easy to evolve your program as you evolve. Capture every touch Connect the dots across customer touchpoints with a complete CRM solution — 50+ data points including in-store and online purchases, item preferences, visit frequency, churn risk, predicted lifetime value, lifetime spend, mobile engagement, and much more! Rewards ≠ loyalty Rote rewards don’t build real loyalty. Flexible, experiential benefits keep your best customers coming back — Offer the experiences your customers really want like VIP, Winback, Surprise and Delight, and Tiers. TrueInsider goes beyond basic rewards with a tiers-based program that offers silver members access to community dinners and priority seating for gold members. “The platform will give rise to rich data that will help us understand what motivates our guests on an individual level so that we can fine-tune our offering and engage with each of them in a more personal and meaningful way. ” Christine Barone, CEO at True Food Kitchen Read their story “The transition from our previous app to the Thanx platform has been completely seamless for our customers and brings a best-in-class, comprehensive solution that allows us to better connect and engage with our guests. ” Otto Othman, CEO at PINCHO Read their story “With Thanx, we wanted to create a sophisticated mobile ordering experience that holds up to our high standards in food quality and brand consistency. Thanx is helping us bridge the gap between the digital and in-store experience so our customers can interact with us in a way that is completely seamless and intuitive. ” Stacie Colburn Hayes, VP of Marketing at Oath Pizza Read their story Why Thanx? Results. #1 Increase visit frequency, acquire new loyal guests. Our AI-driven technology offers deep data-driven personalization across every interaction to engage guests, reward long-term loyalty, and acquire new customers who will become loyal. #2 Improve online ordering volume, drive ordering revenue. Our best-in-class digital experiences delight customers, improve data capture, deliver new customers and incremental visit frequency, and drive ordering revenue back to owned, high-margin channels. #3 Drive incremental revenue, increase customer lifetime value. Thanx helps bridge the gap between the endless abyss of choices and the needs of consumers to fortify your customer-base and build long-term relationships that drive higher incremental revenue and lifetime value (LTV). Want to learn more? Set up a time to chat with one of our experts and get a fully customized demo. Request a demo The Four Horsemen of the Restaurant Apocalypse? Download the whitepaper Thanx Restaurant Digital Model See the guide Customer engagement technology comparison See the guide Continue to Thanx.com Helping restaurants and retailers #emergestronger. Thanx Emerge Stronger playbooks deliver in-depth modules for maximizing digital revenue, winning the first visit, driving repeat purchasing, and acquiring new customers on the other side of this crisis. Restaurant Edition Retail Edition Without Thanx, we'd be fighting an uphill battle. We are grateful to have excellent customer data and a best-in-class digital ordering experience. Otto Othman, CEO and Co-founder Restaurant Playbook Otto on Food Fighters Our focus on digital has provided the critical foundation to survive this crisis. Without Thanx, we’d be relying on in-store marketing, which doesn’t currently exist. Instead, we are maximizing existing channels and pivoting to meet consumers where they are. Stacie Colburn Hayes, CMO Oath Case Study Stacie on Food Fighters Thanx accelerated our launch to make it viable in the middle of a crisis. Digital ordering revenue has been a huge boon to us and we're now working together to bring digital purchasing to our in-restaurant experience as well! Matt Smith, CMO Tocaya Customer Story Restaurant Playbook Now more than ever, our Customers want a “touchless” transaction; our app and loyalty programs provide a solution for these Customers. We reached out to Thanx to provide new in-app digital purchasing options; they delivered on our request within days! Billy Schaming, President & COO Retail Playbook I feel lucky to have implemented Thanx and digital ordering when we did [two days before the COVID lock-down]. This allowed us to shift our retail business overnight & meet our customers’ needs at a very critical time. You are going to save us. Sharon Healy, VP, Head of Retail Restaurant Playbook Want to accelerate your post-crisis recovery? Thanx is the leading CRM and digital engagement platform for restaurants and retailers looking to maximize digital revenue and engage top customers. Request a Demo Go to Thanx.com For Merchants Customers How it works Features Benefits Restaurant Marketing Academy FAQs Refer a merchant Company Contact us About us Careers Pr...